Shipping and Returns

Online Purchase Terms & Conditions

Refund Policy

If you are not 100% satisfied with your purchase, you may request a refund within 30 days of delivery of your first order. We’ll refund you for the full cost of the product or as otherwise required by applicable law.

Refunds apply to the first order only. You may reschedule, skip, or cancel all subsequent shipments in your Meticulous account anytime.

If you have issues with subsequent orders, contact the Support Team at support@meticulousskincare.com; tell us what happened, and we’ll see how we can help. If your order was damaged during shipping, please take a picture and send it with your order number to support@meticulousskincare.com. We’ll promptly send out a replacement the same day.

Canceling Your Subscription

You can cancel your subscription at any time in your Meticulous account, or if you need assistance, you can contact our team at support@meticulousskincare.com.

Pausing Your Subscription

We cannot pause a subscription in perpetuity, but you can reschedule your next order to any date. You can manage your subscription and delivery schedule by logging into your Meticulous account.

Delivery

Shipments: We do not accept any liability for delayed delivery caused by any third parties. This includes delivery address mistakes; the buyer must ensure the correct delivery details are present when purchasing the goods. Due to individual customs regulations, we cannot take any responsibility for delayed orders to other countries outside the US. Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, and other duties. You are responsible for complying with international, national, or local laws regulating the importation of products you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, Meticulous is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees, and any other expenses related to importing the products you order. If customs abandon or discard the shipment, you will not receive a refund or credit. By ordering, you agree to these terms.